Rane Culinary Science Center
  • Auburn, AL, USA
  • Full Time

Responsibilities:

  • Use friendly and appropriate expressions when engaging guests
  • Assist all guest with valet parking their vehicles
  • Responsible for opening all doors for all guests
  • Be fully acquainted with the different points of interest
  • Ensure the delivery of guest luggage's, mail and special deliveries to guestrooms, executive offices
  • Ensure that the public areas, bell closet are maintained, clean and tidy
  • Follow-up with guest complaints to ensure that any problems are resolved
  • Arrange special requests for guests including and not limited to bike rentals, rental cars, forwarding luggage and sight-seeing tours
  • Utilize bell carts effectively and with caution
  • Ensure the floor is covered 100% of the time
  • Direct guests to the library, gym, and Spa
  • Call taxis and/or shuttle for guests as needed
  • Assist, retrieve and load luggage for guests
  • Notify the Front Desk and Guest Services of VIP arrivals whenever possible
  • Engage in conversation with as many guests as possible
  • Attend all designated staff meetings and training sessions
  • Complete all tasks assigned by manager
  • Aid guests in locating other areas of the hotel (walk them to destination if possible)
  • Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications

Tasks

  • Answer inquiries pertaining to hotel policies, services and resolve occupants' complaints.
Rane Culinary Science Center
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