- Auburn, AL, USA
- Full Time
Responsibilities:
- Use friendly and appropriate expressions when engaging guests
- Assist all guest with valet parking their vehicles
- Parking guests vehicles as needed (Passing a Motor Vehicle Record is required)
- Responsible for opening all doors for all guests
- Be fully acquainted with the different points of interest
- Ensure the delivery of guest luggage's, mail and special deliveries to guestrooms, executive offices
- Ensure that the public areas, bell closet are maintained, clean and tidy
- Follow-up with guest complaints to ensure that any problems are resolved
- Arrange special requests for guests including and not limited to bike rentals, rental cars, forwarding luggage and sight-seeing tours
- Utilize bell carts effectively and with caution
- Ensure the floor is covered 100% of the time
- Direct guests to the library, gym, and Spa
- Call taxis and/or shuttle for guests as needed
- Assist, retrieve and load luggage for guests
- Notify the Front Desk and Guest Services of VIP arrivals whenever possible
- Engage in conversation with as many guests as possible
- Attend all designated staff meetings and training sessions
- Complete all tasks assigned by manager
- Aid guests in locating other areas of the hotel (walk them to destination if possible)
- Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications
Tasks
- Answer inquiries pertaining to hotel policies, services and resolve occupants' complaints.
