Responsibilities:

• Use friendly and appropriate expressions when engaging guests
• Assist all guest with valet parking their vehicles
• Parking guests vehicles as needed (Passing a Motor Vehicle Record is required)
• Responsible for opening all doors for all guests
• Be fully acquainted with the different points of interest
• Ensure the delivery of guest luggage's, mail and special deliveries to guestrooms, executive offices
• Ensure that the public areas, bell closet are maintained, clean and tidy
• Follow-up with guest complaints to ensure that any problems are resolved
• Arrange special requests for guests including and not limited to bike rentals, rental cars, forwarding luggage and sight-seeing tours
• Utilize bell carts effectively and with caution
• Ensure the floor is covered 100% of the time
• Direct guests to the library, gym, and Spa
• Call taxis and/or shuttle for guests as needed
• Assist, retrieve and load luggage for guests
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible
• Engage in conversation with as many guests as possible
• Attend all designated staff meetings and training sessions
• Complete all tasks assigned by manager
• Aid guests in locating other areas of the hotel (walk them to destination if possible)
• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications

Tasks

• Answer inquiries pertaining to hotel policies, services and resolve occupants' complaints.