The Laurel Hotel & Spa will anchor the premier corner of South College Street and Thach Avenue, affording a stunning view of iconic Samford Hall. The amenities will include 16 luxurious rooms, 10 suites, 6 residences, a spa, fitness studio, rooftop pool, rooftop bar, cabana service and yoga pavilion.

The Spa at Laurel Hotel strives to become a regional retreat for holistic health services and wellness education. We believe in the balance of mind and body as a business practice. Constantly evolving while guiding our community to pursue well-being.

Duties:

• Welcome and greet all guests in a timely manner. Create a comfortable and relaxed, but upscale environment

• Provide orientation tour, explaining spa amenities offered and answering guests' questions

• Escort to and issue spa lockers, robes and slippers for guests

• Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker/facility and relaxation area

• Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets.
• Ensure adequate stock of supplies and equipment; inform management when stock is low
• Review guest appointment/schedules as needed
• Maintain eye contact when addressing external and internal guests; develop professional and personalized relationships with regular guests

• • Maintain complete confidentiality in all guest matters in accordance with company policy

• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction

• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time
• Maintain a positive attitude and contribute toward a quality work environment
• Assist in all areas of spa operations, laundry, cleaning, set-up and break down of refreshments as requested by management

Working Conditions:

• While performing duties of this job, the employee is required to stand, walk use hand to write on chart, talk, hear, see taste, smell, type on keyboard
• The employee must regularly lift and/or move 25 pounds
• Working with students on occasion. Ability to organize and plan your service around training and teaching throughout every interaction when students are present.
• Team members must have a flexible work schedule and ability to work nights, weekends and holidays

Qualifications

• Experience working in the spa industry
• Ability to be efficient and productive in a fast-paced environment
• Must have enthusiasm and possess excellent customer service skills
• Enjoy working with people and possess a friendly and outgoing personality
• Excellent communication and listening skills
• Must be a team player