The Laurel Hotel & Spa will anchor the premier corner of South College Street and Thach Avenue, affording a stunning view of iconic Samford Hall. The amenities will include 16 luxurious rooms, 10 suites, 6 residences, a spa, fitness studio, rooftop pool, rooftop bar, cabana service and yoga pavilion.

The Spa Front Desk Concierge is responsible for the reception and retail area of the Spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking guests into the computer system, charging for services performed, and selling retail.

Duties:

• Assist guests with the reservations and check-in process in a courteous and polite manner.

• Accurately book, change, and cancel spa appointments.

• Assist guests with payment of services and retail in an efficient and timely manner.

• Properly open and close each shift according to Standard Operating Procedures.
• Ensures that the check-in and payment process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately thus protecting the company's assets.
• Ensures confidentiality with respect to guest data according to HIPAA regulations and Inn of the Five Graces confidentiality guidelines.
• Works with the other departments to ensure a high level of guest service.

• • Provide accurate and detailed descriptions of spa treatments, packages, services, treatment contraindications, facility features and hours of operation.

• Maintains a working knowledge of the Company's property, as well as special events on and near property, in order to advise guest of the same, whenever possible.

• Answer the phone promptly and use the guest's name throughout the phone conversation.
• Actively promote the Spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.
• Responds to guest requests, complaints or inquires professionally, courteously and promptly.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean, safe, fully stocked and well-organized work area.
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Ensures a maximum level of guest service and satisfaction is achieved and maintained.
• Operates phone system accurately and efficiently.
• Prepares shift cash report, balancing payments and disbursements with computer total, preparing the drop envelope for shift end, and balancing of accounts.
• Responsible for maintaining a consistent, regular attendance record.
• Must cross train in various departments including the locker room.
• Maintain a positive attitude and contribute to a quality work environment.
• Regularly attend, participate in and support training and staff meetings for the Spa.
• Assist in all areas of the Spa operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the Spa that require attention.

Working Conditions:

• • Speak clearly and listen
  • See and adjust focus to include close, distance, depth, and peripheral vision.
  • Stand, walk run, sit, balance, stoop, kneel, climb, crouch, and/or crawl.

• Handle objects, tools, and controls; reach with arms and hands.
• Lift, pull, push and carry linen, products, equipment and other items weighing in excess of fifty(50) pounds.

Qualifications

• Previous hospital, hotel, hospitality, or spa experience preferred.
• Must possess excellent communication skills.
• Must be able to demonstrate all aspects of hospitality, professionalism, prompt and courteous service as well as keeping a positive demeanor in stressful situations.
• Must be detail oriented and be able to multi-task.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Must possess basic math and money handling skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication, listening and computer skills.
• Ability to respond to common inquiries or concerns.